To strengthen our Customer Support, we are expanding the team and are looking for a Customer Supporter to our German department, based in Copenhagen
 
In your role as a Customer Supporter, placed in our Copenhagen office, you are working towards the German and German speaking markets and retailing. Your focus will be on increasing efficiency mainly through development and improvement of systems and processes.
 
As part of an international company your range of contacts will be national as well as international. Headquarters for Customer Support and other departments concerning your assignment are seated in Tingsryd, Sweden. In addition, your tasks assignment will include contact with warehouses, costumer/consumer, forwarding agents.

You will report to the Customer Support Manager in Sweden.

General tasks assignments:
- General customer contact
- Order registration
- Delivery notices
- Invoice handling
- Complaints handling
- System support/registry care
 
This job requires your understanding for the logistic chain as well as your determination for excellent customer care.

Skills & experiences
- Experience from the German market and retailing, DIY and grocery stores
- Fluent German and English, in speech and writing, Swedish/Danish not requested but an advantage
- Great communication skills, verbal and written
- Committed to deliver an exceptional level of customer service
- M3 or other ERP system an advantage
- Experience with full MS office package
 
Who are you?
- Highly structured person
- Ability to connect with people, build sustainable relationships
- Strong ability to work independently within your team
- Ability to juggle multiple tasks, with a clear vision for priorities
- Problem solver (trouble shooter)
- Fast learner
 
What's in it for you?
Orthex Group is a category leading company that grows, develops and has well defined plans for the future. Our development will give you opportunities. When you join the organisation, you will be part of a great international team that is proud of its diversity in colleagues and cultures. Our Copenhagen office including our showroom is modern with its nice ambience.
 
Salary accounting to agreement
Traveling days: 1-2 weeks/year

For more information you are welcome to contact:
Jeanette Landgren, Customer Support Manager
telephone direct: +46 47745012
Alex Nielsen, Director, Europe & International Sales
telephone direct: +45 4178 1432

Is this the opportunity for you? Please send your application to: hr.tingsryd@orthexgroup.com